Shipping policy

Shipping policy

Where we ship: Australia only.

Where items ship from: our products are sent directly from our suppliers' warehouses, most of which are overseas (mainly China). Every order is tracked.

Delivery time: most orders arrive in 7–20 business days after dispatch. Some items take longer; if so, the product page says so (for example, the Cat Window Perch currently takes 4–7 weeks). Orders are processed within 1–2 business days.

Cost: Standard tracked shipping is A$11.00 per order, and free on orders of A$50 or more. We do not currently offer express shipping.

Tracking: you'll get an email with your tracking number when your order ships. If your order hasn't arrived within 25 business days, email us and we'll investigate and replace or refund it.

Customs and duties: none for Australian orders under A$1,000; prices include GST.

Questions: finsystem19@gmail.com · +61 487 165 912