Shipping
How long does delivery take? Orders ship from our suppliers with tracking. Estimated delivery to Australia: 7–20 business days. The cat window perch ships from our overseas supplier and takes 4–7 weeks.
How much does shipping cost? Standard shipping is A$11. Australian orders over A$50 get free standard shipping.
Can I track my order? Yes — every order ships with tracking, and you'll get the details by email once it's on its way.
Returns
What's the returns policy? 30 days. Items should be unused and in their original packaging. If anything arrives wrong or damaged, we'll replace it or refund it — free.
How do I start a return? Email finsystem19@gmail.com with your order number and what happened, and we'll sort it from Brisbane.
Which pets is Fin Goods for?
Our pet range is built for cats and small-to-medium dogs. The no-pull harness sizes S–XL fit dogs (and larger cats) from 1.5 to 12 kg. The slow feeder bowl suits small and medium dogs and cats. If you're not sure about fit, email us before you buy.
Warranty
We don't run an extended warranty — the 30-day return window is our guarantee. If anything arrives damaged or wrong, we replace it or refund it, free.
Payments
We take major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. Checkout is secure.
Contact
Email finsystem19@gmail.com with your order number. We're a Brisbane-based store and we answer every message.